We receive calls and letters every day asking about our ice cream.
We thought we would provide answers to some common Blue Bell questions.
Q: Where are Blue Bell products sold?
A: Visit Blue Bell Locator to find out where our products are available.
Q: Will Blue Bell expand its sales territory?
A: At this time we have no immediate plans for further expansion, however it remains our goal to return to additional markets when we are in a position to do so.
Q: What flavors are currently available? When can I expect more?
A: We recommend that you visit Our Products to see what flavors we are currently crankin’ out. We will add more flavors over time.
Q: Can I still order Blue Bell to be shipped?
Q: What is the best way to ship Blue Bell Ice Cream?
A: Having trouble figuring out the best way to send your relatives or friends their favorite flavors of Blue Bell? We suggest you either pack it yourself or contact us and we would be happy to ship it for you. Please visit the Country Store on our website and click on 'How to Order'.
If you decide to pack it yourself, we’ve put together this little system. To ship two to four half gallons you will need: a Styrofoam ice chest, approximately 10 pounds of dry ice, newspaper, bubble wrap or packing peanuts and wide packing tape. First, place your ice cream in the ice chest. Then, put dry ice on top of and around the frozen product. (DO NOT touch the dry ice with your bare hands; it will burn your skin.) Next, fill any excess space in the ice chest with crumbled newspaper, bubble wrap or packing peanuts. When sealing the lid, wrap the tape around the top and bottom of the ice chest to ensure a tight fit. The package will weigh approximately 20 pounds and the ice cream should stay frozen for 24 – 36 hours.
Many shipping companies require the ice chest be placed in a cardboard box. Be sure to clearly write the name and telephone number of the person receiving the ice cream on the package’s mailing label. Also, it is essential that the label notes that the item is perishable. We recommend using priority overnight shipping through FedEx or UPS. Folks on the receiving end can have ice cream at their door and enjoy a big bowl of Blue Bell--all within 24 hours.
Q: Where are you making ice cream?
A: We are making ice cream at our facilities in Brenham, Texas, Sylacauga, Ala., and Broken Arrow, Okla.
Q: How can you be confident that your products are safe?
A: All of the enhancements made in our facilities to procedures and equipment, and a “test and hold” procedure where ice cream is not distributed until the production run is tested, are designed to ensure that the ice cream we distribute is safe for consumers to enjoy.
Q: What is our commitment to consumers?
A: Blue Bell is committed to producing safe, high-quality, great-tasting ice cream for you and your family to enjoy, and to maintaining high standards for production processes and cleanliness.
We have upgraded our procedures and employee training and have adopted the same overall philosophy at all of our facilities, to include: enhanced manufacturing procedures; increased focus on sanitation and cleaning; retained an independent microbiology expert for ongoing evaluation of our procedures and facilities; implemented a “test and hold” procedure, where production runs will be tested and held until results are received before being distributed to market; and we’ve entered into voluntary agreements with the Alabama Department of Public Health, the Oklahoma Department of Agriculture, Food, and Forestry and the Texas Department of State Health Services.
Q: How do I know if my product was produced after the recall?
A: We have changed the numbering system for code dates on all Blue Bell products. This change is being implemented to assure you that the products we are reintroducing to the marketplace are indeed new products manufactured with our enhanced production processes.
The six digit code, found on the bottom of each carton, will remain the same, but the letter will be removed and replaced with a three digit number which designates plant and production line information.
Q: What do I do if I still have a product that was part of the recall?
A: Consumers with recalled products may call 979-836-7977, Monday through Friday, 8 a.m. to 5 p.m. CST.
Q: Can I still get a refund for recalled products which have been discarded?
A: Yes. Consumers should call 979-836-7977, Monday through Friday, 8 a.m. to 5 p.m. CST.
Q: How can I contact you?
A: Consumers with questions may call 979-836-7977, Monday through Friday, 8 a.m. to 5 p.m. CST.